Coordinator, Leadership Assessment and Development

About Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

Overview: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

We are currently looking for a Coordinator, Leadership Assessment and Development that has the character and personality to work with a strong team of personable and successful individuals. Poised for aggressive growth, there has never been a better time to be part of the Gallagher Benefits team.

The Coordinator, Leadership Assessment and Development, reports to the Director of Operations, Central Region and works closely with the coordinator team. The coordinator is responsible for supporting the Central team and their clients in the Assessment / Coaching business line. This person will coordinate and manage the various consultants’ business activities, including all their delivery and business development efforts. They will also plan, schedule, organize, and manage the day-to-day activities relating to client care services and business intake, while always maintaining the highest quality of service.

Responsibilities :

• Act as first line of contact to support the consultants in providing administrative support and coordination of their service requirements (including scheduling, creating draft communications, updating and proofreading materials, creating and maintaining spreadsheets, organizing documents and creating filing systems, capturing and summarizing meeting notes, providing technical support for virtual deliveries, etc.,)
• Work in cooperation with other Coordinators to assist with project management, of national activities that includes creating and executing on project plans, invoicing, reporting, etc.
• Respond to client inquiries
• Develop and implement work procedures to improve our service offering to clients through communications and follow-ups
• Monitor the progress of client mandates and flag issues to Senior Coordinator
• Actively use and maintain the contact management system, Invenias
• Assist in the creation of service offerings, RFP’s, and procedures for corporate clients

Qualifications:

• Strong written and verbal communication skills
• An unwavering commitment to customer service, with the ability to develop and build productive relationships with both colleague and corporate clients
• Organized, efficient and has a strong attention to detail
• Strategic-relationship skills - listens attentively, solves problems creatively, and uses diplomatic discretion and tact to achieve win-win outcomes
• Shows initiative and can work independently, or as a team player working in tandem with others, to prioritize activities
• Demonstrated ability to manage and coordinate projects
• Strong analytical skills
• Aptitude to develop and implement new procedures
• Ability to be discrete and maintain confidentiality
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• A University or College degree, diploma or equivalent work experience

LI-Hybrid

Compensation and Benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include :

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious