Customer Service Representative - Bilingual (French

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides first point of contact for order entry for healthcare institutions.

• Thoroughly documents all inquiries in adherence with company procedures.

• Redirects complex or specialized concerns to appropriate team for follow up (e.g. - medical inquiries, technical product support) when applicable

• Expedites customer orders as required.

• May provide guidance and training to department new hires

• Investigates and resolves problems related to shipment of products, returns, credits, and orders.

• Handle processing and issuing credits for returns.

• Supports resolution of errors within GFax and EDI transactions

• Manage sample export and input order

• Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.

• Perform initial data collection for product complaints and adverse events which may include:

• Evaluate complaint for need to investigate and coordinate sample retrieval

• Provide complainants resolutions (written or verbal) communication for known issues

• Notification to third parties of product complaint

EDUCATION LEVEL

Required:

• High school diploma

Preferred:

• Bachelor’s degree preferred in life science, health science, or related

ADDITIONAL SKILLS

• Bilingual in French and English, Written and Verbal
• Exceptional verbal and written communication skills
• Ability to thrive in a very fast paced environment
• Analytical and business problem solving skills
• Ability to facilitate and manage change
• Strong organizational and interpersonal skills.
• Ability to ask the right questions and lead conversations.
• Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
• Strong ability to multi-task.
• Strong orientation for metrics

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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