Customer Service Representative

  • Job's Cove
  • Confidential
Customer Service Representative Location: Kamloops, BC Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus, you belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude. EBus is currently seeking part-time Customer Service Representatives to join our team based out of our Kamloops Ticket Office. Part-time CSR's can expect to work approximately 16 - 25 hours per week. Shifts vary with the earliest start time being 5:30 am and the latest end time being 8:00 pm. Weekend availability required. Reliable transportation is required as transit isn't available for early morning shifts. Primary Responsibilities: Quote fares and rates; make, confirm, change and cancel reservationsAssist customers in planning travel times and routesProcess payments; handle cashAssist passengers with our online booking processGreet passengers during check in process; assist with inquiries and luggage storageSafely embark and disembark coachesProvide information on company policiesPerform a variety of office and coach cleaning duties including vacuuming, cleaning lavatory, sanitizing, cleaning windows, emptying garbageDesired Qualifications: Previous customer service experienceCleaning experience considered an assetNumeracyOral communication skillsAbility to work well with othersSuperior problem solving and decision making skillsAbility to search for and retrieve informationAbility to retain large amounts of changing informationProficient in Microsoft Office and use of a computerFriendly, service-oriented personality JOB TYPE Work Day: Full Time Employment type: Permanent Job Salary: Negotiable JOB REQUIREMENTS Minimal experience: Unspecified