Guest Relation Executive

  • hinton

Duties and Responsibilities:

  • Welcome guests in a friendly, prompt, and professional manner, recognizing Rewards Members as well as returning guests
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Answer phones in a prompt and courteous manner
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Routinely book guest reservations for individuals and/or groups
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

  • High school diploma/Secondary qualification or equivalent
  • One-year front desk/guest service experience strongly preferred
  • Must speak fluent English
  • Ability to work a flexible schedule

Job Types : Full-time, Permanent

Salary : From $17.00 per hour

Schedule:

  • 8 hour shift

Work Location: In person

Job Types : Full-time, Part-time, Seasonal Part-time hours: 32 per week

Salary : $15.00-$17.50 per hour

Benefits :

  • Discounted or free food
  • Flexible schedule
  • On-site parking

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Tips

Ability to commute/relocate:

  • Hinton, AB T7V 2A1: reliably commute or plan to relocate before starting work (required)

Education :

  • Secondary School (preferred)

Experience :

  • Guest services: 1 year (preferred)
  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)

Work Location: In person