Business System Analyst

Founded in 1995 in Montreal. Vortex pioneered the splashpad and revolutionized the way children and families play in urban spaces, waterparks, and resorts worldwide. Our innovative approach to water attractions has since helped communities, businesses and families grow. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents! We believe that play can change the world. We're in the creative business and that applies to everything. There's no formula for how to think here at Vortex, we encourage you to bring your own perspectives, personality and ideas to your work, no matter your role! Reporting to the Senior leader in operations, the Business System Analyst will use her/his knowledge of software programs and business strategies to help the organization maximize efficiency in processes and share information through our business systems by improving and optimising our current systems and creating new ones to support the company’s strategies. He/she will collaborate with business leaders and end users to determine needs and develop solutions for our Vortex Systems, and participate in new development, maintenance, ongoing support and testing to ensure that the systems technically and functionally meet the needs of the business and the teams within. Responsibilities

• Improve systems by studying current practices.
• Work with process owners and users to translate their requirements into user stories and acceptance criteria that will support development, testing, and deployment activities.
• Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and ensuring technical feasibility
• Act as a liaison between process owners and external consultants
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Supervise external consultants and partners throughout the implementation of the project.
• Facilitate the inspection of requirements to achieve formal signoff/agreement by internal teams.
• Coordinate upgrades & new functionality draft with internal and external teams and lead the implementation and validation phases
• Provide references for users by writing and maintaining user documentation, training users.
• Continuously gain an understanding of Vortex business operations and provide knowledge to enhance technical business processes.

Skills and Competencies

• Strong aptitude to lead projects and incidents to resolution in partnership with internal and external resources.
• Ability to prioritise tasks and requirements and orchestrate buy-in of stakeholders
• Service-orientated self-starter that can work independently and prioritize workload
• Proven experience in Gap Analysis, Requirements Analysis and
• Quality Control: scope modeling, business process modeling, data requirements, business rules analysis, functional and not functional requirements, acceptance testing, evaluation criteria definition, testing matrix.
• Able to take charge of multiple projects and translate business data into digestible information that improves organization processes
• Strong collaboration skills, attention to detail, ability to work on multiple projects concurrently.
• Strong understanding of Manufacturing environments (discreet manufacturing).
• Self-motivated, team player, with excellent interpersonal skills.
• Strong documentation skills
• Good communication skills, both oral and written
• Good understanding of software architecture and documentation
• Having worked with Dynamics 365 and Business Central a plus

Experience and Training

• Bachelor’s Degree in Computer information systems, business administration or related field.
• 3-5 years experience as a System Analyst or IT Project Manager

What We Offer

• A great company culture that sells fun!
• Hybrid Model
• A rewarding role with opportunities to see yourself and the company grow.
• Company-paid training, and education reimbursement
• On site gym
• On site parking
• RRSP match program
• Benefits program: including Health & Dental Coverage, Telemedicine & Employee Assistance
• A planned integration tailored just for you & a buddy who will help assist your first months at Vortex!