As a global leader in student-managed learning opportunities, we are committed to developing leaders at Lakeland College. It’s something we excel at because of our exceptional team. Their passion and commitment to academic excellence, innovation and achievement is what sets Lakeland apart, as an educator and an employer. Join our team and be part of helping our students take the lead not only into the future, but today.

Reporting to the IT Support Team Lead, the Computer/Network Technician provides support for all computers, systems and peripherals on Lakeland College networks and requires excellent customer and technical skills. They will reduce and/or eliminate the loss of data, productivity, and “downtime” to system users while providing direct on-site fault diagnosis, repair and set-up of both hardware and software. This position will also be a key member with the accounts team for Lakeland College Active Directory and ERP systems.

Key Responsibilities :

Providing troubleshooting services, including diagnosis and repair, for all computer software/hardware for all campus locations
Active Directory and ERP account creation, deletion and regular maintenance
Liaising with manufacturer, researching solutions and scheduling routine maintenance and/or modifying computer system hardware including workstations, printers, scanners, and other computer hardware in both stand-alone and networked environment
Providing remote support to end users for all campus locations
Responding to user’s questions and requests for help diagnosing the problem; providing advice and/or assistance; documenting the problem for further investigation
Participating in the training and guidance of students and staff.
Demonstrating correct processes and procedures on troubleshooting, proper use of network utilities, library computers and all other technical duties of part-time staff

Keys to Your Success :

Strong communication skills and ability to convey complex technical information in a clear and concise manner
Excellent organizational and analytical skills
Ability to prioritize and coordinate tasks to meet deadlines across multiple tasks and projects
Outstanding interpersonal skills and ability to create and maintain professional relationships with colleagues
Strong technical support knowledge and skills

Additional Information : This is a Full-time Permanent appointment on the Lloydminster campus commencing as soon as possible. Travel will be required. The current salary range is $48,846 - $61,554 per annum and includes a generous benefit package and pension plan.

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