Inventory Manager

About The Role

Primary Purpose of Job

Support the business and management team by providing exceptional customer experience and operation excellence.

Responsibilities and Accountabilities

People Management Skills

• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market trends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customers from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point-of-Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly
• Complete end of day till reports
• Ensure safe is always locked and deposits are secured

Day to Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage ordering and receiving in partnership with management
• Oversee back of house operations
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all ALCANNA policies, with a focus on Social Responsibility

Work Experience& Education

• Minimum, 1- 2-years experience in retail environment
• Minimum, 1- 2-years supervisory experience
• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Benefits :

• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Store discount

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekend availability

Application question(s):

• Do you have your ProServe/Serving It Right certification?

Experience :

• Retail sales: 1 year (preferred)
• Supervising: 1 year (preferred)