Operations Clerk - Lead

KEY FUNCTIONS & ACCOUNTABILITIES

People

• Maintaining a positive work environment
• Work closely with the Clerk Manager on performance reviews
• Consistently communicate and demonstrate support of ABCRC’s values (customer focus, continuous improvement, integrity, valuing people and the health and safety of our employees, contractors, and guests)
• Developing and maintain a productive work team
• Manage employee performance and provide objective feedback

Safety

• Ensure the efficient and safe operation of all equipment, keeping work areas clean and free of any safety hazards at all time
• Ensure compliance with company policies as well as the Partners in Injury reduction COR certificate program
• Coach and develop good safety habits among staff

Quality

• Train employees on job functions and approved standard operating procedures
• Ensure service delivery to industry that meets or exceeds contractual obligations
• Verify and investigate, as required, payment adjustments prior to payment being authorized
• Oversee and enforce control processes for all R-Bills, CBill and SBill
• Oversee and enforce control processes for all Quality Control (QC) communication and payments
• Ensure reconciling items are cleared in a timely fashion
• Manage ABCRC’s responsibilities with regards to the industry’s quality monitoring system for the Depots service area to ensure tracking and timely resolution
• Ensure shipment document compliance with customer specifications
• Ensure organizational adherence and accountability to approved standard operating procedures
• Oversee the Quality control process

Productivity

• Manage the performance and scheduling clerical staff
• Track and report on performance results including the analysis and explanation of variances and exceptions
• Continually improve the performance of their team via individual and team accountability, identifying key areas to improve.
• Continuously seek process improvement opportunities, he/she will plan, develop, and recommend improvements with a focus on accuracy, improving service delivery and mitigation of corporate risk

Provide operational support by providing a backup for the operations clerks

Job Types : Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits :

• Casual dress
• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• St. Albert, AB: reliably commute or plan to relocate before starting work (required)

Education :

• Secondary School (preferred)

Experience :

• Logistics: 5 years (preferred)
• Administrative experience: 3 years (preferred)

Work Location: In person