Order Desk - Customer Service Rep

  • Morinville
  • Zeebest Plastics Of Canada

Zeebest Plastics of Canada Inc. has an exciting opportunity for an enthusiastic self-starter to join our growing team as an Order Desk-Customer Service Rep.

About Us

We are a plastic tank manufacturer, based in Morinville, AB. We have been making a large selection of tanks, trays and basins, as well as custom products, for virtually anyone who has need for plastics, for over 30 years.

About the Opportunity

The Order Desk-Customer Service Rep provides exceptional customer service by listening to customer needs, accurately processing customer orders, and effectively directing calls.

  • Process incoming and outgoing mail, couriers, and shipments.
  • Enter customer orders accurately and efficiently in Sage.
  • Process order invoices and take customer payments using the POS machine.
  • Use CRM software, prepare quotes and complete quote follow up as necessary.
  • Support sales and management in processing quotes/orders and any other sales activities.
  • Assist with picking parts as needed.
  • Sort and file documents and locate and retrieve documents from files as requested.
  • Assist with inventory counts and tracking.
  • Maintain inventory of office and lunchroom supplies, order supplies as necessary.
  • Minimum 1 year of experience in an order desk, parts counter or similar position.
  • Advanced level experience using MS Office Suite (Word, Excel, Outlook).
  • Customer Service attitude and ability to build strong customer relationships.
  • Ability to learn and retain large volumes of product information and clearly explain product features to customers.
  • Excellent organizational skills, ability to prioritize and multi-task.
  • Excellent time management skills and attention to detail with a high degree of accuracy.
  • Professional with high integrity, ethics, confidentiality and a strong work ethic.
  • Positive attitude with ability to work independently and as part of a team.
  • Experience in manufacturing or plumbing industry is an asset.
  • Experience with SAGE is considered an asset.

Job Types : Full-time, Permanent

Benefits :

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience :

  • order desk, parts counter or customer service: 1 year (preferred)

Work Location: In person

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