Food and Beverage Supervisor

The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business!

RESPONSIBILITIES :

• Has overall knowledge of Hilton standards for CAVU kitchen bar and Banquet operations.
• Provides leadership through involvement in: hotel committees, daily pre-shift meetings, ensuring completion of side work and cleaning duties for each outlet.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Ensures team members are empowered to satisfy guest concerns regarding product and service.
• Tracks issues so action may be administered to prevent re-occurrence and implement solutions for greater guest/staff satisfaction.
• Works with management to maintain a positive environment where suggestions and concerns are brought forward.
• Assists management with creating a high performing team through training of new and existing team members.
• Supervises Outlets & Banquet staff and provides immediate feedback to team members in order to meet Hilton standards. Ensures proper coaching and direction is provided.
• Acts as host in the restaurant by greeting and seating guests promptly as required. Responsible for answering restaurant telephone, answering inquiries, taking and maintaining reservations.
• Assists servers with service delivery in outlets to ensure maximum guest satisfaction from point of entry to departure.
• Assists with cash and liquor control procedures and ensures they are followed by all food and beverage team members.
• Ensures uniforms are in good repair, clean, presentable, and worn in compliance of uniform standards.
• Assists with pre-service briefings to educate team members on menu items including ingredients, preparation methods and unique tastes.
• Ensures performance is rewarded through use of hotel recognition program.
• Assists with managerial duties such as, making adjustments to schedules to maintain operational requirements, participating in quarterly food & beverage wares inventory, and maintaining décor/presentation of restaurant and bar as required.
• Assists with monthly inventories of the food and beverage department
• Adheres to local liquor and health & safety laws.
• Coordinates food & beverage delivery to functions with the Culinary and Banquet teams.
• Assists with the leadership and supervision of banquet associates during all aspects of the event process (set-up, service & tear down).
• Responsible for the smooth service of banquet/meeting functions.
• Assists the Food & Beverage Manager with banquet billing.
• Ensures department compliance of BEO specifics for every event (linens, chairs, food guarantees, tables, staging, and special items).
• Responds to guests special requests with creativity and urgency.
• Ensures follow-through on Banquet standards.
• Other duties as required

QUALIFICATIONS :

• Minimum 1 year of food & beverage experience in a supervisory role, or equivalent experience.
• Knowledge of local health & liquor laws.
• Valid Serving it Right Certification.
• Knowledge of wines, beer and spirits.
• Knowledge of Micros an asset.
• Ability to lift up to 50 lbs.
• Current Food Safe (preferred).
• Diploma/degree in hospitality or related topic (preferred).
• Proficient in MS Office programs i.e. Word, Excel, Outlook, Teams.
• Self-starter who takes initiative and has a demonstrated eye for detail.
• Proven ability to manage multiple functions while meeting deadlines.

Job Types : Full-time, Permanent

Benefits :

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Overtime pay

Experience :

• Supervising: 1 year (preferred)
• banquets: 2 years (preferred)
• food and beverage: 4 years (preferred)

Work Location: In person