Technical Support Specialist

Based in Canada, UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers as well as their profit margins thanks to a range of online ordering and payment solutions based on artificial intelligence that personalizes each customer experience. In October 2021, UEAT became an independent subsidiary of Moneris. Moneris is Canada's largest financial technology company serving over 350,000 merchant locations processing more than 1.9 billion transactions worldwide.

Lover of good food? Brilliant! Are you hungry for challenges? Even better. Are you recognized for your performance in your field of expertise? Do you want to take part in an adventure bigger than you? Welcome to the UEAT family!

Responsibilities

• Deliver human first-line response to restaurants, answering questions, resolving support tickets, escalating issues when required.
• Learn and retain detailed product knowledge and internal troubleshooting processes.
• Collaborate in a team player environment work frictionlessly with remote-based colleagues and internal teams.
• Promote impeccable customer service and strong attention to detail;
• Prioritize your requests, multi-tasking as part of a remote-based call center.
• Demonstrate autonomy, discipline, rigor, and organizational skills
• Review and update internal wiki documentation and training materials.
• Thrive within a start-up model, comfortably navigating grey areas while working to develop and grow as part of our global team.
• Full-time position, monthly schedule covering restaurant’s peak demands, nights, weekends, and rotating holiday schedule.

Qualifications (prerequisites)

• Be passionate, ambitious, and ready to learn.
• Demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.
• Possess a technical education (diploma or DEC) and/or 3 years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.
• Prior experience in restaurant operations or hospitality management is a plus.

Profile

• Provide impeccable customer service;
• Manage priorities well;
• Be a dedicated and collaborative team player;
• Be passionate about new technologies and customer service;
• Demonstrate autonomy, discipline, rigor and organization;
• Work well under pressure.

Why join UEAT?

• Participating in the growth and success of a Quebec company that will conquer the world by helping restaurateurs;
• Accelerating your career (enjoy a rewarding career path, self-improvement, continuing education, and opportunity for advancement);
• Enjoying a work/life balance (group insurance, flexible schedule, ability to work both in the office and at home);
• Being part of a close-knit team that’s like a family (we’re always open to new ideas and activities for our social events);
• Being in the coolest offices in Quebec City (open-plan office space, onsite exercise room, games room, massage therapy room, etc.).

Job Types : Full-time, Permanent

Benefits :

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Flextime
• Life insurance
• On-site gym
• On-site parking
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Experience :

• technical support specialist: 2 years (required)

Language :

• French (required)