L3 Associate Field Tech at Client Site in

  • Mississauga
  • Dxc Technology

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

  • ¨About this role¨ _
  • ´What you´ll do´ _
  • Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket.
  • Assesses diagnostic information and determines alternatives. May recommend process changes.
  • Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
  • Diagnoses problems, initiates scripts or loads patches to implement the activity.
  • Escalates unresolved issues or problems and may provide alternative courses of action.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  • Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with mínimal coordination.
  • Recommends changes to procedures and processes; implements as approved.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance; updates information and changes as directed.
  • Works with less experienced technical and non-technical personnel on both routine and complex projects.
  • Who you are¨ _
  • Education : Associates, Bachelor's Degree or equivalent experience..
  • Experience as field tech support of 2 to 4 years.
  • ¨Work Environment¨ _
  • working shift: Monday through Friday 8 am to 5 pm
  • there could be some over time and weekends but not standard
  • At client site in Mississauga - Ontario

Salary : $20.00 per hour

Day range:

  • Monday to Friday

Shift:

  • 8 hour shift

Experience :

  • Field Tech: 2 years (required)
  • Customer service: 1 year (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (preferred)
  • Overnight Shift (preferred)