Customer Service Team Leader

Bromont is looking for a Customer Service Team Leader who wants to experience a Mountain of Experiences.

Bromont, mountain of experiences, is MORE than just a JOB! It’s about living your passion for the outdoors and love for nature every day. It’s about working in an enchanting setting and reaping all the benefits, allowing you to combine your hobbies with your work while promoting healthy living habits.

Under the responsibility of the Sales and Customer Service Coordinator, you will ensure the proper management and smooth operation of all customer service-related activities.

Phew! It sounds very serious (and it is), but you should know that it all takes place in the heart of a natural, enchanting site, constantly connected with enthusiastic people and in perfect work-play balance.

YOU WILL BE RESPONSIBLE FOR… First and foremost, bringing out the best in a wonderful team that impresses us every day, but also:

• Supervising, training, and motivating your team… you know, like a true inspiring mentor
• Supporting the employees under your responsibility in performing their duties
• Following up on voicemail and email messages
• Ensuring the smooth operation of the department… because the more, the merrier, the more guidance we need
• Checking and balancing the cash registers and closing the day

WHAT YOU HAVE UNDER YOUR HAT

We are looking for a personality who loves people, challenges, and creativity. We need you to always see the undergrowth that hides the forest, to constantly seek to climb the slope of your knowledge, and to surf through work with joy in your eyes.

• High school diploma (or equivalent)
• 1 year of experience in a similar position… But if it’s in another role and we go “Wow!” when we discover it, we’ll keep you
• Proficiency in the Office suite
• Exceptional customer service and priority management skills
• Ability to work under pressure… More on multiple tasks simultaneously than in front of a snow cannon
• Comfortable with technology and the web
• Excellent written and spoken French, functional English

AN ALL-INCLUSIVE JOB… OUTDOORS

• Seasonal position of 30–35 hours per week… But since we have seasonal positions every season, you could be year-round
• Availability during the day, evening, weekdays, weekends, and holidays
• Social activities… because we love each other!
• Numerous perks with the mountain and our partners
• And so many other benefits that it would be too long to list here. We have to keep some stuff for our future chat in person!
• A surprising job!

Apply now.