Assistant Executive Housekeeper

Role Proposition: Imagine arriving to work at a stunning slope-side hotel after a day of lapping the bike park or a hike in the wildflowers. We are currently seeking to recruit an exceptional individual to join our Executive Housekeeping team. We are looking for a people person who can work diligently through hands-on leadership, ensuring the housekeeping team can maintain an inviting atmosphere for guests upon arrival and during their stay. Accountabilities: Acts as the ‘Service Champion’ for the Housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by: Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to the guest experience in both public spaces and guest rooms Ensures guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards. Will be required to work various shifts, including days, evenings, weekends, and holidays. 1-2 years’ minimum experience in a senior Housekeeping role within a Hotel/Resort setting Post-secondary education in Hospitality/Tourism or a related discipline preferred Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences Professional and well organized with excellent communication skills, both written and verbal Excellent problem-solving abilities andability to think on your feet Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment Must have the ability to supervise, mentor, train and motivate the team A working knowledge of hotel systems, specifically Opera, would be a substantial benefit Working knowledge of basic and complex cleaning machinery and tools A developing level of financial understanding and ability to interpret financial statements What you can expect from us: At the Sun Peaks Grand Hotel & Conference Center, our leadership team is committed to and cares about the employee experience, ensuring a balance between work and lifestyle, providing training and mentoring opportunities and leading the way with a culture of listening, valuing and actioning the teams’ feedback to enhance the operational success of the department. A sneak peek into some of the perks and benefits our Full-Time employees enjoy: Full access Winter/Summer Season Lift, Trail and Golf passes 3 weeks of paid vacation Dining discounts within our hotel & resort outlets Health, Dental & Wellness benefits Health Spending Account Retail discounts throughout the village Free access to our Employee and Family Assistance Program provided through Homewood Health Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities