[IHA061] Customer Service

  • Ramara
  • Uniglass Plus Ziebart
Job details Here’s how the job details align with your profile. Job type - Full-time Shift and schedule - Monday to Friday Location 5734 On-12, Ramara, ON Full job description Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply as you will have the opportunity to assist a diverse clientele. Duties - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and policies. - Analyze customer issues and provide effective solutions in a timely manner. - Maintain detailed records of customer interactions and transactions through data entry. - Demonstrate excellent phone etiquette while handling calls with professionalism. - Upsell products and services when appropriate to enhance customer experience. - Collaborate with team members to improve service delivery and resolve complex issues. - Ensure all communications are conducted in English; bilingual abilities are a plus. Experience - Previous experience in customer service or a related field is preferred. - Strong analytical skills with the ability to assess situations quickly and accurately. - Excellent communication skills in both English and Spanish (or other languages) are highly desirable. - Proficiency in data entry with attention to detail is essential. - A friendly demeanor with the ability to connect with customers from diverse backgrounds. - Experience with upselling techniques is a plus but not mandatory. Join us in delivering outstanding service that makes a difference! Job Type: Full-time Pay: $16.55-$31.15 per hour Expected hours: 40 per week Additional pay: - Commission pay Schedule: - Monday to Friday Education: - Secondary School (preferred) Experience: - Call center: 1 year (preferred) - Customer service: 1 year (preferred) Work Location: In person

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