Service Manager

  • red deer county

About us

Fonda's Plumbing & Heating has proudly been serving Central Alberta for over two decades. We have established ourselves as the go-to experts for all our customers plumbing and heating needs. Our team of experienced technicians are committed to providing top-notch service, ensuring that our customers keep returning for all of their plumbing and heating needs. We take pride in delivering not only expert solutions but also friendly and reliable service.

Responsibilities :

  • Managing 15 + service technicians in all daily duties including: invoicing, proper procedures, appearance, etc.
  • Coordinate with suppliers for office equipment, vehicle services, etc.
  • Assist in budgeting and financial management processes (Job Costing, material pricing, profit & loss)
  • Answering phones and booking appointments
  • Data entry
  • Must be good at public speaking
  • Willing to travel out of country for training
  • Provide training to assist service technicians to meet goals for productivity and customer satisfaction
  • Onboarding

Skills :

  • Strong leadership
  • Team building
  • Strong organizational skills with the ability to prioritize tasks
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Detail-oriented
  • Ability to work independently and as part of a team
  • Flexible
  • Able to work in a fast paced environment
  • Fast learner
  • Must take initiative

As a Service Manager, you will be responsible for managing all of the service technicians, coordinating with vendors, and assisting in budgeting processes. To excel in this role, you should have strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office, and data entry. If you are a self-motivated individual with the ability to multitask effectively, we would love to hear from you.

Job Types : Full-time, Permanent

Salary : $45,000.00-$60,000.00 per year

Benefits :

  • Casual dress
  • Dental care
  • Flexible schedule
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Work Location: In person

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