Technical Support

  • Red Deer County
  • Alltorque Control Systems

Overview

Responsibilities :

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, sensors and loadcells
  • Troubleshoot technical issues related to Alltorque products
  • Training of new customers
  • Collaborate with IT team members to resolve technical problems
  • Assist Quality Assurance with any documentation required on Service/Training calls
  • Aid in the introduction of new products and provide support for existing products
  • Aid in the development of new marketing materials and customer support documentation

Experience :

  • Proven experience in technical support or a related field
  • Knowledge of operating systems including MacOS and Windows
  • Strong background in technical support and troubleshooting

Pay: $70,000.00-$80,000.00 per year

Additional pay:

  • Bonus pay

Benefits :

  • Dental care
  • Extended health care
  • Vision care

Work Location: Hybrid remote in Red Deer County, AB

Expected start date: 2024-10-15