User Support Technician

  • Westlock
  • Canus Advisors Ltd.

Education: Bachelor's degree

  • Experience: 1 year to less than 2 years Tasks :

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Supervise other technical support workers in this group

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

  • Perform Web-server backup and recovery operations

  • Work Term: Permanent

  • Work Language: English

  • Hours: 40 hours per week