Account Manager - Lumber Industry

Title : Estimator/Account Manager Reports to : Branch Manager Location : 304 Station St, Smithville, ON

Position Summary : The Estimator/Account Manager is responsible for acting as the primary contact for Builders, Renovators and Homeowners engaging in a construction project. The Estimator / Account Manager is responsible for quoting all key product categories (Lumber, Trusses, EWP, Windows, Trim & Doors, Drywall & Insulation, Siding, and roofing) for their accounts, and completing administrative tasks (CRM, Forecasting, Accounts Receivable, Monthly Reporting).

Compensation Package : $500 COVID Vaccination Bonus Base Salary: $40,000 - $52,000 Commission: 1% of gross margin dollars - paid quarterly. Total Commission Range: $2,500 - $10,000 Bonus Opportunity: $0 - $1,000 Total Compensation Package: $43,000 - $63,000

Benefits - Available after successful completion of probationary period. D.P.S.P. - Deferred profit-sharing program

Major Duties and Responsibilities : Living the Turkstra Values:

• Provide world-class customer service and quality building products.
• Provide a safe and healthy work environment for all.
• Act with integrity in all our dealings with customers and suppliers.

Customer Service:

• Follows Turkstra's approach to world class customer service.
• Advises customers by providing proficient knowledge of products and services; using resources where required.
• Assists customers in making the best selections for their specified project.
• Seeks to earn 100% of the customer’s business (100% wallet share).
• Seeks to earn a referral from every customer.

Construction Material Quoting and Estimating:

• Analyzes blue prints and preliminary drawings.
• Completes quantity take-offs for all products required including lumber, windows, Trim, and Doors, Siding, Drywall & Insulation etc.
• Deals directly with vendors and completes special orders as required.
• Completes basic Truss designs from price book as required.

Customer Relationship Management:

• Maintains a comprehensive account plan for assigned customers.
• Updates account information in company ERP and CRM (where required).
• Nurtures and sustains customer relationships through relationship-building activities, swag, etc.
• Keeps customers updated regarding promotions, policy changes, and other pertinent business information.
• Maintains sale log and prepares annual sales forecasts.
• Meets financial objectives by overseeing the management of account receivables for all assigned accounts.
• Build-it-Better coaching for retail customers.

Managing Pricing and Competitive Solutions:

• Follows Turkstra Sales Process.
• Understands and uses product category pricing strategy document appropriately to win projects.
• Exercises proper judgement to maximize GM within pricing parameters and receives approval before going outside of pricing parameters.
• Fills out proper pricing nomination forms.
• Provides copes of competitive quotes market information to Sales and Purchasing teams.

Business Objectives:

• Works together with the Branch and Sales Teams to achieve key performance indicators (KPIs).
• Promotes the Turkstra Mill, Truss Plant, Lawson Lumber, Turkstra Design Centre and Turkstra Installs as part of our complete company.
• Supports the Turkstra Lumber Build-it-Better program.
• Participates in social media opportunities and assists the Marketing Team by providing relevant content for web and social media.
• Shares in the responsibility of taking inventory.
• Participates in branch and/or company lean projects.
• Ensures the availability of products and services through coordinating with Managers and Manufacturing plants to fill customer orders; arranging and prioritizing deliveries.

Professional Development:

• Attends Turkstra University classes.
• Actively seeks out opportunities to expand knowledge through reading, website reviews, vendor presentations, etc.
• Completes Sandler Sales Training Bootcamp.
• Attends regular Sales Meetings.
• Completes assigned reading.
• Completes Build-it-Better certifications in Deck/Fence, Shed/Garage, Windows/Doors, Siding, Trim & Doors.

Qualifications : Education/Experience Requirements:

• Completion of Secondary School.
• Completion of a three-year College program in civil or construction engineering technology; or several years’ experience as a qualified tradesperson in a construction trade such as carpentry or plumbing.
• Ability to read blueprints.
• Experience of construction industry is an asset.
• Basic building code and residential framing knowledge.

Abilities/Skill Requirements:

• Customer focused.
• Communication skills, both written and verbal.
• Detail oriented.
• General Math Skills.
• Ability to work in a fast-paced environment
• Strong time management skills.

COVID-19 considerations : As a condition of employment, all staff are required to provide proof that they are fully vaccinated or provide proof of valid exemption satisfactory to the emplo