Front Desk Agent

  • Drayton Valley
  • Foxwood Inn E Suites

Checks in guest in an efficient and friendly manner, using guest name whenever possible.

  • Making and entering reservations accurately while reviewing hotel inventory.
  • Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
  • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
  • Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Works harmoniously and professionally with co-workers and supervisor
  • Handles laundry

Qualifications :

  • Guest Services: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Job Types : Full-time, Part-time, Permanent

Salary : From $16.00 per hour

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: One location