Weekend Customer Service Representative

Who you are:

• You are a strong communicator (both written and oral) and have great listening skills.
• You are a friendly, supportive & reliable team player.
• You are punctual and dependable.

What you need:

• Ideally, at least 2 years experience in customer service and call taking
• Fluent in English (French speaking is considered an asset, but not essential).
• Excellent customer service, interpersonal and organizational skills.
• Knowledge and experience with computers (as you will be using a CRM software).
• A sense of urgency
• Attention to detail

What you will be doing:

• Handling customer inquires and queries in a timely and professional manner.
• Providing a great first impression as the first point-of-contact between new clients and the company.
• Scheduling appointments.
• Optimizing the dispatch schedule.
• Building rapport with customers.
• Updating customer records as required.
• Monitoring call lead volume and call conversion.
• Updating various Google Documents.
• Other office duties, as required.
• Police background check.
• Reference checks.

Job Type : Part-time Part-time hours: 14 per week

Salary : $17.50 per hour

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Nepean, ON: reliably commute or plan to relocate before starting work (required)

Education :

• Secondary School (preferred)

Experience :

• Customer service: 2 years (preferred)