Night Auditor

We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407.

We offer complimentary staff parking, staff meal program, discounted health club membership, discount at all food & beverage outlets, along with discounted hotel stays at any Marriott brand hotel around the globe (or at home!) through the EXPLORE associate discounted hotel rate program, along with Best Western Employee Rates at any global Best Western property.

We are currently seeking a permanent Night Auditor to join our Front Office team. The duties of this position include, but are not limited to the following;

1. Acts as hotel switchboard operator

2. Handles incoming calls for room reservations when Reservations department is closed

3. Handles guest check ins/check outs

4. Responds quickly to guest requests/concerns in a friendly and professional manner at all times, follows up to ensure guest satisfaction

5. Corrects any rate discrepancies and ensures that room charges are posted to guest accounts correctly in a timely manner

6. Balances total revenue of each department with cash and receivables

7. Balances and reconciles all credit cards

8. Prints folios as requested by different departments

9. Verifies that charges have been processed properly

10. Runs all computer reports and ensures their integrity

11. Audits and verifies accuracy of all transfers to general ledger

12. Distributes morning reports to management and files originals in appropriate binders

13. Maintains cashier float as supplied

14. Efficiently prepares cash deposits and reports shortages and overages on daily basis

15. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information

16. Makes daily notations in Log Books and follows up as required

17. Develops and maintains a thorough knowledge of our hotel facilities and features

18. Provides a professional image at all times through appearance and behaviour

19. Understands and follows property standards.

20. Other duties as may be assigned by the Front Office Supervisor, Director of Rooms Division and/or General Manager

Physical Demands; Required to stand and sit for long periods of time, using computer, calculators. Photo copiers

Qualifications:

1. Must be available to work nights, inclusive of holidays & weekends (11:00pm - 7:30am)

2. Knowledge of Galaxy and Lightspeed an asset

3. Must have ability to handle fast paced, multi-tasking, stressful environment

4. Must have excellent communication, customer service and interpersonal skills

5. Must have completed minimum Secondary School Certificate

6. Must have general accounting and excel knowledge

7. Previous computerized hotel and/or front desk experience an asset

8. Must be able to work with mínimal or no supervision

Job Types : Full-time, Part-time, Permanent Part-time hours: 24 - 40 per week

Benefits :

• Discounted or free food
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you CURRENTLY authorized to work in Canada?

Shift availability:

• Overnight Shift (required)