Guest Services Representative

The Southeast Wellness Lodge is seeking a highly motivated individual that can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Client Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main responsibilities will be to manage the front desk of the facility, greet clientele & guests, keep updated room inventory & room occupancy, answer phone calls, perform guest check-ins & check-outs, distribute room keys, and address any of the guests’ questions or concerns during their stay at the Southeast Wellness Lodge.

Duties and Responsibilities :

• Greet and welcome all clients in a professional and courteous manner upon arrival.
• keep updated room inventory & room occupancy.
• Post the daily events and workshop sessions at the front desk; escort guests to their designated boardroom.
• Answer and coordinate all client’s requests in a prompt manner.
• Ensure all welcome packages are updated and in all guest rooms prior to check-ins.
• Ensure reception area is tidy and presentable, with all necessary stationery and marketing materials (i.e., forms, brochures, facility information package, etc.)
• Attends to client’s requests, notifying appropriate personnel for type of requests being made by the client(s).
• Register clients by collecting all necessary information.
• Performs check-ins & check-outs for clients upon arrival and departure of the facility.
• Assist on arrival of guest and accompany to designated room.
• Coordinates and provides all necessary information to staff and clients (i.e., arrivals, departures, medical appointments, etc.)
• Communicate with all appropriate personnel using a two-way communication radio.
• Liaise with Housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate clients needs upon arrival to the facility.
• Sort through all vendor deliveries, ensuring everything is accounted for.
• Maintains organization’s stability and reputation by complying with Southeast Wellness Lodge’s policies, procedures, and legal requirements.
• Record and document information which is required for review, reporting, and quality assurance purposes.
• Documenting and communicating information with immediate supervisor.
• Participate in internal/external meetings as required and identified by immediate supervisor.
• Work effectively as a team member and is confident in all aspects.
• Always upholds client confidentiality within and outside the facility.
• Immediately log incident reports upon incidents occurring and report to site management.
• Undertake other tasks/duties as assigned.

Qualifications :

• Prior experience as front desk representative, receptionist, or a similar position.
• Familiarity with office equipment (i.e., fax, printer, phone, etc.)
• Proficient communicating in English; partial or fluent knowledge of aboriginal language would be considered an asset (Cree, Ojibway, etc.)
• Vast knowledge on Microsoft operating systems (Word, Excel, Outlook, etc.)
• Strong communication and people skills.
• Well organized and able to multi-task.
• Problem solving skills; able to be resourceful and proactive when issues arise.
• Customer service oriented.
• Professional attitude and appearance.
• Strong phone etiquette & communication skills.

Working Conditions :

• 8 - 40 hours per week.
• Must have an open schedule beyond the standard hours of work; may be required to work evening and weekend shifts.
• Exposure to indoor office florescent lights.
• Ability to work effectively as a team member as well as individually.
• May be required to sit stationary for prolonged periods.

Conditions of Employment :

• Must produce a satisfactory Criminal Record Check (including Vulnerable Sector Search).
• Must produce a satisfactory Child Abuse Registry Check.
• Must produce a satisfactory Adult Abuse Registry Check.
• Must be vaccinated for Covid-19

Reasonable accommodation is available upon applicant request.

**Position is open until filled