Scheduling Specialist

Overview of Affinity health

Affinity Health is a national staffing agency for Long Term Care Homes, Retirement Homes, Hospitals, private employers and In-Home Care that specializes in care by design. Supporting caregivers, residents, and clients in a way that meets their health needs, personal preferences & budgets.

We are currently seeking a highly motivated, self starter, Shift Fulfillment specialists. Their primary focus is to increase shift fulfillment with our client base. This individual will have a high sense of urgency coupled with technical problem solving skills and salesmanship to overcome barriers to a shift being filled with our clients. One of our clients provides opportunities within an app on a cell phone.

If you are eager to be a part of an up and coming technology platform that supports linking client needs with healthcare workers, we would love to hear from you!

Responsibilitie s:

• Maintaining low cancellation rates by caregivers and clients (Targets will be defined)
• Support with maintaining profile accuracy for approved staff
• Effective liaison with Application support team for related questions and concerns regarding usage and shift details for staff.
• Clear and effective communication regarding shift availabilities
• Visit/Shift Verification and follow up with staff to ensure visits are verified within appropriate timelines
• Documenting and communicating manual shifts and discrepancies to allow for clean data validation for billing and payroll processes
• Documenting and/or transcribing shifts into our internal scheduling tool; Alayacare
• Adherence to policies and procedures as outlined by Affinity Health and BookJane for platform related tasks.
• Additional Duties as assigned, as program evolves

Qualifications :

• Self motivated and driven to increase sales
• Key interest in problem solving and solution-based response practices
• Customer service focused e.g High level of service excellence
• Effective written and verbal communication practices particularly with those who do not speak English as a first language
• Ability to support basic/level 1 technical concerns with health care workers
• Efficient and Effective Time Management Skills and PracticeSchedule Coordination Experience (healthcare preferred)
• Strong work ethic, organization, and time management skills
• Adaptability in an ever change environment both internal and external factors
• Proficiency with Excel and the Microsoft suite
• Effective Team Player - (We’re a small team, but a mighty one!)
• Independent work practices (Know and own your tasks, if you need assistance, no shame in asking for clarification or help!)

Trainable Skills although strongly considered assets

• Experience with Alayacare
• Bilingual Communication Skills
• Experience working in a start up environment (We have great roots but we’re ever changing, ever growing)
• Understanding of the scope of practice within caregiver fields (RN/RPN/PSW/Companion)

Job Types : Full-time, Permanent

Salary : $40,000.00-$45,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Able to work Fulltime hours.

Experience :

• administration: 1 year (preferred)
• scheduling: 1 year (preferred)

Shift availability:

• Day Shift (preferred)