Sites Admin

Position : Sites Admin

Hours : Monday to Friday; 8:30am-5:00pm

Type :Full-Time; Fixed-Term 6 months contract

Location : Remote

What we offer :

• FAMILY focused culture
• Excellent Training Program
• Supportive continuous learning environment
• Competitive Wage

Primary duties and responsibilities :

• Responsible for handling all site related requests and processes accurately and efficiently
• Handle site inquires and complaints
• Liaise with client support group for all site related complaints from clients
• Liaise with sites throughout diplomatically, while maintaining a strong and effective relationship
• Be proficient in finding and setting-up new sites, this includes the co-ordination of training for sites
• Responsible for handling site supply orders, new site set-ups and site cancellations
• Ensure services are compliant with all applicable legislation
• Ability to negotiate and persuade sites to meet pricing objectives
• Follow DriverCheck’s policies and procedures
• Work in conjunction with other department staff to provide efficient process flow across the organization
• Assist in developing and implementing new processes and work flow
• Other duties as may be assigned

What you need to be successful in the role :

• Excellent customer service and communication skills while maintaining quality
• Detail oriented and accurate
• Demonstrate excellent critical thinking, decision-making and problem-solving skills
• Ability to multi-task, prioritizing and managing time effectively in order to optimize productivity and meet critical deadlines in a fast-paced environment
• Ability to work independently and in conjunction with co-workers in the customer service department in particular the sites staff to ensure the department operates efficiently and effectively on a daily basis
• Ability to communicate in French is considered an asset

DriverCheck is committed to creating an Accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request