GUEST SERVICE AGENT

  • Niagara-on-the-Lake
  • Vintage Hotels

Vintage Hotels is currently seeking Full Time Guest Service Agents to join our growing Front Office team at our Prince of Wales Hotel!This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.What you'll be doing:Register guests and assign rooms.Accommodate special request whenever possible.Assist in pre-registration and blocking of reservations when necessary.Check out guests on a regular ongoing basis.Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.What you'll bring to the team:1-2 years front desk experience or similar experience preferredReliable transportation to Niagara on the LakeExcellent customer service skillsAbility to work independentlyA willingness to learnAbility to work both 7:00am-3:00pm and 3:00pm-11:00pm shiftsWhat's in it for you? Complimentary meals each shiftDiscounts on hotel stays, restaurant visits, spa services & treatmentsProfit sharingRRSP Matching and BenefitsCareer advancement opportunitiesTenured team to support your learning and developmentCompany Social Events & Recognition Programs