Employment Verification Supervisor

Here We Grow Again! - Are you tired of working at all hours? Looking to eat dinner at a normal time? Really wish you could attend all the garage sales held on weekends? If so, then this could be the position for you!

$37,000 - $41,000 Annual salary

Summary/Objective

The Employment Verification Supervisor position is responsible for supervising a team of 6 - 10 Employment Verification Specialists. Maintaining effective customer service for all TruckRight customers by utilizing excellent, in-depth knowledge of the Transportation Industry as well as team members within the Department.

Essential Functions

Responsible for the day-to-day supervision of the Employment Verification Specialist department. Providing leadership and direction to the team to ensure that an excellent standard of service is provided and maintained.

• Develops and implements policies.
• Responsible for employees’ coaching and development.
• Partners with the management team to align the department policies and systems with the company's objectives.
• Oversees customer issues and ensures effective and long-term problem resolution.
• Develops and implements procedures pertinent to the effective and efficient operation of the Department.
• Monitors programs and procedures to ensure on-time delivery and customer satisfaction.
• Develop and maintains an in-depth working knowledge of the TruckRight systems and processes.
• Sets performance standards to meet the service goals of the company.
• Coaches the team in order to achieve high performance.
• Structures the training agenda for department members.
• Measures Representatives’ performance and makes employment decisions.
• Provides feedback to the company regarding service failures or customer concerns.
• Provides feedback to the operations team to ensure all customers have accurate and timely information on order status and/or changes.
• Works continually towards self-development to stay current on customer service, sales, and supervisory procedures & practices.
• Assists Representatives, Reps/Dealers/Sales in troubleshooting orders that require special handling.
• Responds to customer inquiries and problem-solving in a professional and effective fashion.
• Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TruckRight process knowledge and strong skills in negotiating.
• Ensure the full implementation of the Customer Services strategy across the business.
• Ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
• Ensure that all customer inquiries are satisfactorily managed
• Ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to customers.
• Represent the Customer Services function as an active member of the Senior Management Team.
• Actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Participate and contribute to relevant management meetings.
• Promote effective communication throughout all levels of the Customer Services function.
• This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Competencies

• Communication Proficiency.
• Customer/Client Focus.
• Decision Making.
• Discretion.
• Flexibility.
• Leadership.
• Problem Solving/Analysis.
• Results Driven.
• Teamwork Orientation.
• Technical Capacity.
• Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.